LXRD KNOWS

Policies / F.A.Q.

What countries do you ship to ?

Worldwide 

What if I live outside the United States and want to order ?

As of right now , we are  accepting orders from residents that live in the USA and all International Countries .Check back with us periodically for any updates regarding our shipping polices.

When will my order arrive ?

Please allow 10 business days for order processing and verification. Most items will ship within 5-8 days of purchase.

Can I contact you with any questions ?

Please email us at customerservice@lxrdknows.com regarding your order(s).

Can I get a refund on my order?

All sales are final. No refunds, no exchanges unless a mistake was made on our part.

I placed a order but I haven't received any confirmation email yet?

Due to high traffic there will be a delay sometimes of getting confirmation emails.If you entered the wrong email , please email us your first &last name with your order number and we will resend you confirmation.

When are certain items released?

Majority of our items do not have set release dates. Download our official app which is available for Apple & Android. Also , subscribe to our newsletter.From there you will be able to receive email alerts + app notifications each time we release a product.

My order is lost can you help us find it ?

We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities please contact USPS or your International Mail Carrier immediately to locate your package or file a missing claim with them.

When should I receive my tracking number ?

Tracking Confirmation is sent or email once your order has shipped. If you do not receive a confirmation please email customerservice@lxrdknows.com. Shipping Address cannot be edited or changed once your order is placed.

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